COconut
Consulting
Connect your product to your customers
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I have advised over 300 startups on product and customer success best practices, shipped hundreds of features, and led even more user research calls.
THE COCONUT METHOD
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FOCUS
Together, we take stock of the work you’ve already done on building Customer Success or Product Team best practices. We don’t need to repeat what you’ve already done.
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PRIORITIZE
Next, we look for gaps in the customer or product strategies such as non-scalable practices, biased user research, or flat product messaging. The idea is to prioritize projects with the highest ROI.
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EXECUTE
Finally, we get to work. I act as an embedded member of your team, partnering closely with you on the projects of your choice. We meet at the beginning of the week for alignment then I work autonomously throughout the week on our deliverables.